Our Privacy Commitment

Protecting Your Personal Information

Privacy Policy

Effective Date: 30th August, 2024
Last Updated: 30th August, 2025

Eudoxia Stellar Films Pvt Ltd (“Company,” “we,” “our,” or “us”) operates the OTT platform Bharat TV (“Service,” “Platform”). We are committed to protecting the privacy of our users (“you,” “your,” “subscriber,” or “viewer”). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our platform through web, mobile, smart TV, or other devices.

By accessing or using Bharat TV, you consent to the practices described in this Privacy Policy. If you do not agree, please discontinue use of our services.

1. Information We Collect

We collect the following types of data to provide and improve our services:

a) Personal Information

  • Name, email address, phone number, billing address.

  • Payment details (processed securely by third-party payment gateways; we do not store sensitive financial data).

  • Identity information (only when required for regulatory compliance, e.g., KYC).

b) Usage Data

  • Login details, IP address, device identifiers, operating system, browser type.

  • Viewing history, watchlists, search queries, preferences.

  • Interaction with ads, features, and recommendations.

c) Cookies & Tracking Technologies

  • Session cookies for login persistence.

  • Analytics cookies to understand usage patterns.

  • Advertising cookies to deliver personalized promotions (optional, based on consent).

d) Location Data

  • Approximate location derived from IP address for regional content licensing, security, and personalization.

2. How We Use Your Information

We use collected information for:

  1. Providing and maintaining the Bharat TV service.

  2. Processing subscriptions, payments, and transactions.

  3. Personalizing recommendations and improving user experience.

  4. Sending service updates, newsletters, and promotional content (with opt-out options).

  5. Enforcing Terms of Service, preventing fraud, and ensuring platform security.

  6. Complying with legal and regulatory requirements.

3. Sharing and Disclosure of Information

We do not sell your personal data. We may share limited information under these conditions:

  • Service Providers: With payment processors, analytics providers, content delivery networks (CDNs), customer support partners, and marketing partners.

  • Legal Requirements: If mandated by law, government authority, or to protect our legal rights.

  • Business Transfers: In case of mergers, acquisitions, or restructuring of Eudoxia Stellar Films Pvt Ltd.

  • Advertising Partners: Aggregated, anonymized data may be shared for targeted advertising.

4. Data Retention

  • Personal data is retained only as long as necessary for delivering services or required by law.

  • You can request deletion of your account and personal data by contacting our support team.

5. Data Security

We implement technical, administrative, and organizational safeguards, including:

  • SSL/TLS encryption for all communications.

  • Secure payment gateways for transactions.

  • Regular vulnerability testing and monitoring.

  • Restricted internal access to sensitive data.

However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security. Bharat TV is not intended for users under 13 years of age (or as per local laws). We do not knowingly collect data from children. If we discover that a child’s information has been collected, we will delete it immediately.

Information We Collect

How We Use Your Data

Bharat TV collects personal information such as your name, email address, and viewing preferences to enhance your user experience. This data helps us provide personalized content, improve our services, and communicate effectively with you. We ensure that your information is used responsibly and only for the purposes outlined in our privacy policy.

Data Security Measures

User Data Protection

At Bharat TV, we prioritize the security of our users’ personal information by implementing advanced encryption technologies and secure servers. Our team continuously monitors and updates our systems to safeguard against unauthorized access, ensuring that your data remains confidential and protected. We adhere to industry standards and best practices to maintain the integrity and privacy of your information at all times.

Additionally, we conduct regular security audits and vulnerability assessments to identify and mitigate potential risks. Our commitment to user privacy is unwavering, and we strive to provide a secure environment for all our digital services. Trust Bharat TV to keep your data safe while you enjoy our diverse range of content.

Refund Policy Overview

Bharat TV offers a clear and straightforward refund policy for our digital services and video content. If you are not satisfied with your purchase, you can initiate a refund request within one hour of the transaction. This policy ensures that our users have the flexibility to reconsider their purchase decisions without any hassle.

Eligibility for Refunds

To be eligible for a refund, the request must be made within the specified one-hour window from the time of purchase. Refunds are applicable to all digital services and video content available on Bharat TV. We believe in providing our users with a fair opportunity to evaluate our offerings and make informed decisions.

Non-Refundable Scenarios

It is important to note that refunds will not be processed for requests made after the one-hour period has elapsed. Additionally, any content that has been fully consumed or downloaded may not qualify for a refund. We encourage users to review their purchases promptly to ensure eligibility.

Refund Request Process

To request a refund, users must log into their Bharat TV account and navigate to the purchase history section. From there, select the transaction for which you wish to request a refund and click on the ‘Request Refund’ button. Follow the on-screen instructions to complete the process.

Once a refund request is submitted, our team will review it to ensure compliance with our refund policy. If approved, the refund will be processed within a reasonable timeframe, and the amount will be credited back to the original payment method. Please note that processing times may vary depending on your financial institution.

Have Questions About Our Policies?

If you have any questions or concerns regarding our privacy or refund policies, please don’t hesitate to reach out. Our team at Bharat TV is here to assist you with any inquiries you may have. We value your trust and are committed to ensuring a seamless experience.

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